This episode of Beyond the Courtroom explores the critical connection between effective intake processes and overall law firm success. Host Peter Webb and guest Hope Wagner, CEO of Why Consult, discuss the importance of asking the right questions about your firm's operations, client experience, and marketing strategies. They emphasize the need for a holistic approach, highlighting how seemingly isolated issues, like negative reviews, can have significant downstream effects on case acquisition and firm reputation.
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Scorpion
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