With our communication tools, your customers get a simple process to connect with you—including scheduling appointments and connecting with customer service.
In the office or on the go
Stay connected to your customers and leads. Easily communicate with them in one place and have a history of all your communications from all channels.
Open for more business
Expand the ways customers can reach you beyond just your website. Enable texts, messaging, and scheduling from Google, Bing, Facebook, and more.
Solution Details
Streamlining your communication
Stay on top of it all
With a running history of all communications, you can always know exactly where you’re at in the conversation without needing to hunt down details—even if it jumps from text to voicemail to email.
Communicate how customers like it
With Scorpion’s website technology, customers can request a phone call, send a text, chat with you online, or schedule an appointment online—and all of that funnels directly into your Communications Suite.
Tame the chaos with one inbox
We take all forms of communication available to your customers and bring it together into one location. No matter how many options you provide your customers, you still only one have place to manage it all.
Always know what to say
Not only can you communicate with customers from your central inbox, but you’ll have easy access to all notes about them from your team—so no matter who is talking, they always know what’s going on.
"Our business has been able to grow in a way that, without Scorpion, I for sure can tell you from a digital standpoint, we would not have been able to make it."
Phillip Hamilton
Managing Partner, Hamilton Clarke LLP
COMMUNICATE BETTER
Improve your customer's experience
More ways to communicate means more leads. Experience the power of one inbox and more leads, today.
From tools on your website, to texting directly, to requesting an appointment with you on the most popular sites, Scorpion communications does it all.
Can I access my communications from my phone?
Yes! With Scorpion’s mobile app, you can stay on top of your communications, no matter where you are. Your unified inbox is accessible from your phone, letting you and your team stay in contact with your customers on the go.
Can customers text me even if they aren't on the website?
Yes, for your customers, texting with you will be like texting someone in their family! They’ll simply add your business phone number as a contact and send you a message from their cell phone. That text message will then show up in the Communications Suite, and you’ll be able to reply to them from your computer or via the mobile app.
Can I see a history of all messages with each person?
When you log into the Communications Suite, you’ll be able to see all information related to a communication in one central place, including a history of all previous messages. You’ll be able to easily stay on top of a conversation, regardless of whether they previously left you a voicemail, sent you a text, or even emailed you!
Will I get notified if someone sends me a new message?
One of the best features of the Communications Suite is how easy it is for you to stay on top of all incoming messages. From your computer or phone, you can get notified whenever there is an incoming message that you need to take care of—letting you stay on top of conversations without needing to log into each individual website, have your phone’s text message open, and keep an eye on your email inbox. We streamline the work!
Potential customers are always on the lookout for a product or service that meets their needs. With your website, social media presence, and advertising efforts, you’re at a good starting place to build brand awarenessand convert visitors into customers.
However, the advantage of Live Chat provides you an opportunity to greet your website visitors in real-time, just like if they were stepping foot in your physical store. Sometimes all that makes or breaks a sale is a question about discounts, pricing, or even shipping options. If your visitor can’t find the information they’re looking for, they’ll most likely abandon their cart and leave. Having an agent right there to help guide people the remaining way to check out can be the final step to making the sale that your business was lacking.
How to create a great customer experience on live chat
Live Chat is the ideal way to interact with a customer on your website, but you need to make sure each visitor is being treated the way you would expect to treat a customer face to face.
Just like you would welcome a visitor to your store, each Live Chat session should start with a cordial greeting to the visitor and a friendly inquiry about what the agent can help the customer with. This helps set the expectation for a friendly, and helpful interaction. Remember to keep your responses quick to the point of being almost instantaneous.
The conversation should be kept professional and courteous—no matter the tone of the visitor—and transparent. Leave the pushiness at the door. The sale isn’t the most important thing, your customer is. Keep in mind the key to the conversation is to solve the inquiry and leave the customer with a good experience.
If potential customers are experiencing pain points, Live Chat data is a good place to gather what the most common ones are and get them addressed quickly. Perusing Live Chat data also provides the opportunity to consider frequently asked questions that you may not address in your content. If such an opportunity arises, consider answering these questions on your website to create a better experience for future visitors.
Why your live chat can build the bridge to communication and loyalty
As customers get to know your business through brand awareness, you want to create a way to interact with each of them on a personal level. That's where Live Chat comes in. Not only does it provide a non-intrusive way to communicate with website visitors, but it also boosts your credibility.
People like to know they're dealing with real people on the other side of the screen and Live Chat technology reminds them of that. Social interactions are always shifting and just because someone is shopping online doesn't mean they can't receive the same welcome they would get in a store.
Let people know you're there even if they're “just looking” with the personal touch of a Live Chat application. Before you know it, you'll see an increase in customer trust and loyalty.
"Our business has been able to grow in a way that, without Scorpion, I for sure can tell you from a digital standpoint, we would not have been able to make it." Phillip Hamilton Managing Partner, Hamilton Clarke LLP